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DISCLAIMER: PLEASE NOTE THAT ALL PRODUCTS ARE REPLICAS! REPLICAS ARE MADE WITH SIMILAR MATERIALS AS THE ORIGINALS. THE ICEE VAULT IS NOT ADVERTISING ANY OF ITS PRODUCTS AS AUTHENTIC OR "REAL" 
Processing and shipping: Please allow 1-12 business days for order processing; and an additional 1-14 business days for shipment, all orders are shipped from China. Please be mindful of any shipping delays due to COVID, holidays, or weather. Please note that once the order is shipped, we are not responsible for any lost or stolen packages.
 
Refunds and exchanges: All sales are final, and refunds are not available. In the rare event that a product is damaged upon arrival, please contact us @theiceevault@gmail.com, or there is a direct contact option located on the website's menu. There is a grace period of 5 DAYS after the item has been received to report a damaged product, any time after that will not be honoured. Please include full name, order number, and 1-5 images of the damaged product in the email. Requests for refunds are processed in the order that they are received and will be evaluated thoroughly. If the request is approved, there will be an email sent out including the next steps of the refund process. The returned product must be sent back in the original packaging with all of its parts, The Icee vault is not responsible for the shipping fee. Exchanges will be honoured if you are sent the wrong size; please contact us via email for all inquiries.  
Payment methods: Once the order is completed, you will be sent a secure invoice via email for the payment. You will have 24 hours to submit a payment; if the payment has not been submitted in that time frame the order will be cancelled.